Connected Products

What is a Queued Control?

What Should I do if my Customer's Control or Thermostat Keeps Disconnecting from Wi-Fi?

What is InteliSense™?

How are alerts categorized in the Connected Portal?

Does the Connected Portal show a thermostat’s “last connected” date and time?

How can I find a thermostat’s serial number and model number?

Can a new user access the Connected Portal immediately after their HVACpartners account is created?

How can I remove a control or thermostat from the Connected Portal?

What controls be added to the Connected Portal?

How long does it take for a system to show up in the Connected Portal?

How can a dealer get a report showing the dealer's Logins and Opportunity Downloads Report over a specific time period?

How do we verify that an Ecobee-related thermostat has connected to the database?

How do we add an ecobee for Carrier/Bryant non-InteliSense thermostat to a dealer's Customers list?

What is an InteliSense PIN and where can I find it?

How do we add an Ecobee for Carrier/Bryant InteliSense-enabled thermostat to the Customers list?

FAQs

Find answers and get help from Intercom Support and Community Experts

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