Runtime reports track how long HVAC systems operate during specific periods of time. This can help you identify:
Identify overuse or underuse of equipment
Detect inefficiencies or abnormal patterns (e.g., a unit running continuously could indicate a malfunction)
How to Access Runtime Reports
Firstly, you must have the preliminary permissions from the homeowner depending on the system (see section: Required Homeowner Permissions)
Navigate to the customer's system in the Connected Portal
Click the Product Details of the thermostat or wall control
Click "Runtime Report"
Note: This report displays runtime data from the past three days. Some data may be missing due to periods when the control system was disconnected. Additionally, data granularity may vary depending on the thermostat/control's reporting frequency (e.g., every 5 minutes, every 4 hours, etc.).
Required Homeowner Permissions
System Thermostat / Control | Requirement | Reference |
Carrier / Bryant / Ion Smart Thermostat | The homeowner must enable the following permission, "View System Status Information" through the SmartHome app | 
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Carrier/Bryant ecobee InteliSense Thermostat | The homeowner must enable the following permission, "Allow dealer to view my information", in the ecobee app. | 
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Carrier/Bryant ecobee Thermostat (non-InteliSense Capable) | The homeowner must enable the following permission, "See my runtime data (last 3 days)" from the ecobee homeowner web portal. | 
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