Enhance operational efficiency and respond more swiftly to homeowner needs by integrating advanced remote diagnostics for faster and more accurate issue identification.
How to use Test Equipment
Navigate to a customer with a compatible system and who has allowed you to perform remote changes to their system through the ecobee mobile application
Navigate to the thermostat product page and click "Test Equipment"
When the Connected Portal is able to connect to the system, the available equipment to test loads with their corresponding stages
Select the equipment and a stage to begin the test
When you are complete with the test, click "Cancel Stage Test" to be able to switch the next equipment and stage you would like to perform.
Compatible Systems
System | Compatibility |
ecobee InteliSense | Available & Supported |
Infinity | Fall 2025 |
Evolution | Fall 2025 |
Advisory Notes
Please be advised that the Test Equipment features should only be run by qualified HVAC contractors
Once a test is triggered, the homeowner will have the option to cancel the test on their thermostat
The compressor protection feature is not available during these tests
Tests are designed to be limited to 20 minutes as a safety measure and will automatically end if not specifically stopped through Connected Portal, Service Tech App, or by the homeowner