What’s New in Connected Portal
Malfunction Detection
We’ve launched a powerful new tool to help you proactively service connected systems. Malfunction Detection automatically identifies HVAC issues like refrigerant leaks, restricted lines, and degrading performance — all visualized on an interactive fleet map with severity levels. It’s designed to help you act faster, reduce truck rolls, and improve homeowner satisfaction.
In-App Support with Intercom
Need help? Intercom is now live in Connected Portal. Chat with support, explore product tours, view release updates, and browse FAQs — all without leaving Connected Portal.
Bug Fixes
Fixed issues with remote mode changes and alert logic for Smart Thermostats
Fixed chart display errors in Runtime Reports
Fixed incomplete timestamps in Connected Distributors export sheets